📜 Cancellation & Refund Policy — Wowriva (The Glory)

At Wowriva, we maintain transparency and customer satisfaction through clear order, cancellation, and refund guidelines.

1. Cancellation Policy

• Orders cannot be cancelled once processed.

• You may request cancellation within 3 hours of placing the order.

• After 3 hours, cancellation is not possible as the order enters processing.

• Since we do not have customer accounts, please review all details carefully before checkout.

📩 Cancellation Contact

Email: contact@wowriva.com
(Request must be made within 3 hours)

2. Return & Refund Policy

Returns are accepted only if:

• The product arrives damaged, or

• You are not satisfied with the quality (product must be unused and in original condition)

Return Request Timeline:
You must raise a return request within 12 hours of delivery.

Mandatory Requirement:
A clear, continuous unboxing video from sealed condition is required for all return/refund claims.

Return Conditions:

• Product must be unused, undamaged, with original packaging, tags, and accessories intact.

3. Non-Returnable Cases

Return/refund will not be accepted if:

• Product is damaged by the customer

• Unboxing video is not provided

• Product is used or missing packaging/tags

• Return request is made after 12 hours

4. Return/Refund Request Process

• Email your Order ID, reason for return, and the unboxing video

• Our team verifies the claim

• If approved, pickup will be arranged

• Refund/replacement is processed after product inspection

5. Refund Method & Timeline

• Refunds are processed within 7–10 working days after pickup and inspection

• Prepaid Orders: Refunded to the original payment method

• Replacements: Sent after successful verification

Refund Queries:
Email: contact@wowriva.com

6. Terms & Conditions

• No unconditional returns

• Claims without a valid unboxing video are rejected

• Final decision on cancellations, returns, and refunds rests with Wowriva (The Glory)

• Placing an order means you accept this policy